To our Valued Customers and fellow Novocastrians,
At Altapac, the health and well-being of our customers, employees and communities are a top priority. Like you, we are monitoring the latest news and announcements, and are following the advice from the various Government and health authorities on how best to protect our customers and our teams. We take this responsibility very seriously.
In accordance with Government guidelines, we have closed our showroom to the public. Our Workshop will continue to operate but with additional cleaning and sanitisation measures, and a slightly changed dropoff and pickup procedure. Any fitting must be booked prior with our workshop. If you have an existing booking, please call us on 02 4941 4444 so we can run you through the new dropoff and pickup procedure. We're sorry, but our waiting room is also closed during this time so you must arrange transportation to and from your appointment dropoff and pickup.
Our website will remain open and we are shipping orders to our local area and across the country. We also offer a contactless 'click n collect' service for same-day pickup of instock items.
If you arrive without a booking or a pre-paid click & collect order pickup confirmation, you will be politely declined service.
New procedures around cleaning and sanitisation have been implemented in store which may slow us down. These measure are important for the safety of our customers and team members. We are doing our best to avoid delays on orders and customer service requests and appreciate your understanding and patience during this time.
Thank you for your continued support.
Stay healthy and safe.
From the Altapac Team.